All we can say is, "WOWWWW!!! 5 stars or 6 stars. From the start this company was amazing! Really quick at responding to questions by email which is rare to come by these days. My husband, one year old son and I are staying at Westin resort hotels and although they have a crib in every room..well..my son just never did well in those. We tried using one at the Westin on a previous vacation (Westin said they have crib), failed to tell us it wasn't an actual crib. When we got to our hotel, the full sized criband the Swing were being held at bell services. They brought it up to our room and completely set it up for us. Just a reminder that not every hotel may do this service for you. It did look really easy to set up though. We were provided with a sheet and a bumper. Everything is extremely clean and the crib and the Swing looks new. I highly recommend the Rainbow Travel Kauai. I think we will be renting beach chairs and umbrella too, it would be so much more convenient, one less thing to carry at the airport and one less thing for the airlines to break! Definitely will use for all future vacations!