Great experience, great deal, great service. Took one yr old on a 2 weeks trip to Kauai. We rented Jeep stroller and a crib. So Worth it! It was so nice to not have to worry about lugging our own stroller around the airport, or worry about them getting damaged after being checked. Mel met us right on time, directly in the hotel.
Aside from the great customer service, the baby gear was in great shape. I'm a stickler on safety. Stroller was very nice too - not beat up or dirty or anything. It was actually was in better shape than the one we would have brought with us otherwise!
Met us at the same place to return the gear as well. Stayed in touch via text with reminders on where he'd meet us and when. Cannot recommend them highly enough if you are traveling to Kauai with baby!