Used Two or three times over the years. My Baby loves his crib. I should probably be worried that ill likely have to buy him a crib for college, but am pleased I can currently keep her caged up at night and during naps.
When I discovered that the supposedly family friendly Bali Hai resort in Kauai only carries pack n plays I enthusiastically told my two year old that he was going to get to sleep in a bed with mommy and daddy on vacation. He responded "no! I want my crib!" And then for days mentioned he was not going to sleep in a bed. And I knew there was no way hee was going to sleep in a pack n play.
I booked the crib online and was tempted to get some other stuff as well- umbrella strollers and a high chair.
Things have always worked out well and they indeed go the extra mile when needed.
When back to Kauai I will definitely use them again for all my baby gear needs!